Customer Service Jobs in Dubai & UAE 2021 | Apply Now

Apply Customer Service Jobs in Dubai, Abu Dhabi, Sharjah and across UAE. Services represent an effort and outreach to assist customers in the society. Customer service jobs act as a bridge that connects clients and customers. In UAE, the demand for skilled manpower in jobs for customer service in Dubai is widespread. Sectors of trade, commerce and tourism have plenty of service oriented jobs. This brings more jobs aspirants to work in customer service jobs in UAE. The work environment of customer service jobs in Dubai have convenient and adequate sources. Customer service in itself is an atmosphere and experience of many cultures, people, choices and languages. There is a great scope to build long term careers in organisations from this profession.

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PositionCustomer Service
Job LocationDubai, Abu Dhabi, Sharjah and across UAE
QualificationHigh School / Higher Secondary / Degree
ExperienceFreshers & Experienced
Salary AED 2000 – AED 5000 (Depends on Position)
BenefitsAs per UAE labour law
Post Update19th January 2021

How to Find Customer Service Jobs in Dubai?

customer service jobs in dubai

The public and private sectors in UAE have enormous support in the front and back end process of services. These include aviation, automobile, retail, tourism, hospitality, FMCG, oil and gas and others. One of the largest hubs of best customer service can be seen in the Dubai International Airport. There are great many opportunities for customer service jobs in Dubai Airport. Likewise, there are more customer service jobs in Abu Dhabi hotels, resorts and supermarkets. In Sharjah, malls, tourism and other sectors raise similar job opportunities. The Dubai Expo is one of the signature events in the world that attracts many business clients and tourists. This event is a great example of global customer service.

Scope and Salary Range for Customer Service Jobs in Dubai

The scope of customer services sector is vast and open to many growth opportunities. These jobs are present in many different industries in UAE. Customer service is the precious channel that connects customers to the world. On job benefits include great salary offers (AED 2000 – AED 5000+). This depends on the skill and work experience of the candidates.

The profession of customer service has certain standards, skills and etiquette’s. This ensures customer satisfaction and trust on client services. It makes a good impact on business. Here are some of the skills, duties and responsibilities,

  • Listening and soft skills
  • Capable of working in different shifts
  • Good personality and patience
  • Excellent product knowledge
  • Knowledge of modern digital platforms
  • Communication skills
  • Building rapport with customers
  • Expert in conflict resolutions
  • Positive attitude to work under pressure
  • Flexible to the changes of schedules and policies of the organisation
  • Ability to work in a team

Customer Service Jobs in Dubai Updates (January 2021)

In the coming years, the jobs of customer services are going to remain steady and strong. The categories of customer services come under operations, communications and marketing. Call centres, retail, MNC’s and firms are some of the major recruiters of customer service. Experienced and fresher job applicants have a great opportunity to work in this profession in Dubai, UAE. Certain industries require technical expertise for their customer service platforms. Some of the current vacancies of customer service jobs in Dubai, UAE are listed below.

Customer Services Jobs in Dubai Today & Tomorrow (Freshers & Experienced)

Customer Service/Receptionist
Job Location: Burdubai
Gender: Male / Female
Experience: Freshers / Experienced

Work in an office setting is scheduling appointments for customers
Responsible for digital communication; they answer customer emails and send emails designed to capture new customers. They also answer phone calls and take messages for the Management and employees.
Find answers to customer questions in an efficient manner. This duty varies slightly between the call center and office setting
Able to be keep a cool, calm demeanor and do everything in their power to diffuse the customer. This requires conflict resolution skills and the ability to think on one’s feet.

Knowledgeable in handling the telephone system – Avaya System-Transfer, Hold, Conference Call, Redial, Call Logs etc.
Organizing daily appointment schedules
Performing Administrative works instructed by the PA – Group CEO
Using conflict resolution skills to diffuse angry customers, clients or guest.
Prioritizing tasks to make sure the most important tasks are done first
Building positive rapport with customers, clients , guest and employees.

Contact# 0543537346
Send Your CV to:
Post Date: 19th January 2021

Customer Service Representative
Job Location: Business Bay, Dubai
Gender: Male / Female

Achieve group revenue target for daily, weekly and monthly rentals – for the branch.
Should maintain counter as per International Standards. Image audit and operational audit.
Ensure that all documentation and system accuracy is maintained and relevant documents are obtained at the time of checkout and scanned clearly into the system.
Customer Service: Must ensure that one continuously exceeds customer expectations from all customer touch points within the business. All customer queries are handled in a professional and timely manner.

Contact# 0543537346
Send Your CV to:
Post Date: 19th January 2021

Customer Service
Job Location: BurDubai, Dubai
Gender: Male / Female

Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Cancel or upgrade accounts.
Assist with placement of orders, refunds, or exchanges.

Contact# 0543537346 or 0567184558
Send Your CV to:
Post Date: 4th Jan 2021

Customer Service
Job Location: Dubai
Gender: Male / Female

Respond to incoming calls and messages in a timely manner throughout shift
Identify customer questions, complaints, concerns, and overall needs
Provide sufficient answers and solutions to all customer queries
Handle customer complaints respectfully and professionally
Redirect customers to appropriate departments and teams when appropriate
Generate leads for sales team by screening callers and identifying potential sales opportunities
Meet or exceed call quotas and sales assist quotas, both personally and as a team unit
Follow all communication procedures, policies, and guidelines during every customer interaction

Contact# 0543537346 or 0567184558
Email CV to:
Post Date: 26th December 2020

Customer Service Representatives
Job Location: Dubai
Experience: 1 – 2 years
Gender: Male / Female
Salary: AED 4000 – AED 5000

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Send your CV to:
Post Date: 19th December 2020

Customer Service Cum Receptionist
Job Location: Dubai
Experience: 1 – 2 years
Gender: Male / Female
Salary: AED 2500 – AED 3000

Job Description:
Attend concern & complaint of the tenants
Follow up & coordinate with OA for all related issues to the Tower
Deal with maintenance issues within the tower
Maintains office services by organising office operations and procedures; controlling correspondence; designing filing systems; reviewing and approving supply requisitions.
answer telephone, screen and direct calls
monitor visitor access and maintain security awareness
provide general administrative and clerical support
prepare correspondence and documents
receive and sort mail and deliveries
control inventory relevant to reception area
Asian nationality preferred.

Send your CV to:
Contact# 0569186597
Post Date: 19th December 2020

Telesales/Customer Service
Job Location: Dubai
Gender: Male / Female

Call people using a given phone directory
Answer incoming calls from prospective customers
Use scripts to provide information about product’s features, prices etc. and present their benefits
Ask pertinent questions to understand the customer’s requirements
Persuade the customer to buy by demonstrating how merchandise or services meet their needs
Record the customer’s personal information accurately in a computer system
Deal with complaints or doubts to safeguard the company’s reputation
Go the “extra mile” to meet sales quota and facilitate future sales
Keep records of calls and sales and record useful information.

Share your cv to:
Contact# 054-3537369
Contact# 056-6310280
Post Date: 19th December 2020