Customer Service Jobs in Dubai & UAE Attractive Salary + Benefits
Apply Customer Service Jobs in Dubai, Abu Dhabi, Sharjah and across UAE. Services represent an effort and outreach to assist customers in the society. Customer service jobs act as a bridge that connects clients and customers. In UAE, the demand for skilled manpower in jobs for customer service in Dubai is widespread. Sectors of trade, commerce and tourism have plenty of service oriented jobs. This brings more jobs aspirants to work in customer service jobs in UAE. The work environment of customer service jobs in Dubai have convenient and adequate sources. Customer service in itself is an atmosphere and experience of many cultures, people, choices and languages. There is a great scope to build long term careers in organisations from this profession.
| Position | Customer Service / Receptionist |
| Job Location | Dubai, Abu Dhabi, Sharjah and across UAE |
| Qualification | High School / Higher Secondary / Degree |
| Experience | Mentioned in below |
| Salary | AED 2000 – AED 5000 (Depends on Position) |
| Benefits | As per UAE labour law |
| Nationality | Any |
| Post Update | 29th March 2025 |
How to find Customer Service Jobs in Dubai?
The public and private sectors in UAE have enormous support in the front and back end process of services. These include aviation, automobile, retail, tourism, hospitality, FMCG, oil and gas and others. One of the largest hubs of best customer service can be seen in the Dubai International Airport. There are great many opportunities for customer service jobs in Dubai Airport. Likewise, there are more customer service jobs in Abu Dhabi hotels, resorts and supermarkets. In Sharjah, malls, tourism and other sectors raise similar job opportunities. The Dubai Expo is one of the signature events in the world that attracts many business clients and tourists. This event is a great example of global customer service.
Scope and Salary Range for Customer Service Jobs in Dubai
The scope of customer services sector is vast and open to many growth opportunities. These jobs are present in many different industries in UAE. Customer service is the precious channel that connects customers to the world. On job benefits include great salary offers (AED 2000 – AED 5000+). This depends on the skill and work experience of the candidates.
The profession of customer service has certain standards, skills and etiquette’s. This ensures customer satisfaction and trust on client services. It makes a good impact on business. Here are some of the skills, duties and responsibilities,
- Listening and soft skills
- Capable of working in different shifts
- Good personality and patience
- Excellent product knowledge
- Knowledge of modern digital platforms
- Communication skills
- Building rapport with customers
- Expert in conflict resolutions
- Positive attitude to work under pressure
- Flexible to the changes of schedules and policies of the organisation
- Ability to work in a team
How to Get Customer Service Jobs in Dubai?
Customer Service Jobs in Dubai Updates
In the coming years, the jobs of customer services are going to remain steady and strong. The categories of customer services come under operations, communications and marketing. Call centres, retail, MNC’s and firms are some of the major recruiters of customer service. Experienced and fresher job applicants have a great opportunity to work in this profession in Dubai, UAE. Certain industries require technical expertise for their customer service platforms. Some of the current vacancies of customer service jobs in Dubai, UAE are listed below.
Customer Services Jobs in Dubai Today & Tomorrow (Freshers & Experienced)
Customer Service Representative
Industry: Shipping
Career: Mid Career
Job Location: Dubai
Salary: AED 3501-4000
Experience: 1 – 2 Years
Job Type: Full Time
Gender: Any
Description:
We are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives. As a Customer Service Representative, you will be the first point of contact for our customers, providing assistance, resolving inquiries, and ensuring a positive experience. The ideal candidate should have excellent communication skills, a friendly demeanor, and a passion for helping others.
Key Responsibilities:
Answer incoming calls, emails, and live chat messages from customers promptly and professionally
Provide information about products or services, including pricing, features, and availability
Assist customers with placing orders, processing payments, and tracking shipments
Address customer inquiries, concerns, and complaints in a timely and empathetic manner
Troubleshoot technical issues and provide step-by-step instructions to customers as needed
Escalate complex issues or unresolved complaints to the appropriate department or supervisor
Follow up with customers to ensure their needs have been met and resolve any outstanding issues
Maintain accurate records of customer interactions, including notes and resolutions, in the customer relationship management (CRM) system
Collaborate with other departments, including sales, marketing, and operations, to coordinate customer service efforts and improve overall customer satisfaction
Stay informed about product updates, promotions, and company policies to provide accurate information to customers
Qualifications:
High school diploma or equivalent
Previous experience in customer service or a related field preferred but not required
Strong communication and interpersonal skills, with the ability to build rapport with customers
Excellent problem-solving skills and the ability to think quickly on your feet
Patience and empathy when dealing with customers, including those who may be upset or frustrated
Proficiency in computer applications such as Microsoft Office and experience with CRM software or systems
Ability to work well in a team environment and collaborate effectively with colleagues
Flexibility to work a variety of shifts, including evenings, weekends, and holidays
Benefits:
Competitive hourly wage
Health insurance options
Paid time off and holiday pay
Opportunities for career advancement within the company
Employee discounts on products or services
Email your cv to: [email protected]
Post Date: 29th January 2025
Customer Service Representative
Job Location: Dubai
Salary: AED 3501-4000
Experience: 1 – 2 Years
Job Type: Full Time
Gender: Any
Description:
We are seeking a dedicated and professional Customer Service Representative to join our dynamic team in Dubai. The ideal candidate will be responsible for providing exceptional service to our customers, resolving inquiries, and ensuring an outstanding customer experience. You will play a key role in enhancing our brand reputation by offering personalized support through various communication channels.
Key Responsibilities:
Serve as the first point of contact for customer inquiries via phone, email, chat, and in-person interactions.
Address customer concerns, resolve issues, and provide information about products/services in a timely and efficient manner.
Ensure customer satisfaction by offering solutions and following up to ensure issues are resolved.
Process orders, returns, and exchanges, ensuring accurate documentation and timely execution.
Maintain detailed records of customer interactions in the company’s CRM system.
Assist with product/service recommendations based on customer needs.
Monitor customer feedback and provide insights to management for continuous improvement.
Handle complaints and escalate unresolved issues to the appropriate department.
Maintain a positive and professional attitude in all interactions with customers.
Collaborate with the team to meet performance targets and customer service goals.
Qualifications & Requirements:
High school diploma or equivalent; a degree in business or related field is a plus.
Minimum of 1-2 years of experience in customer service or related roles (experience in the UAE is preferred).
Excellent communication skills in English (Arabic is a plus).
Strong problem-solving and multitasking abilities.
Proficient in Microsoft Office Suite and CRM software.
Ability to work in a fast-paced environment and meet deadlines.
Professional phone etiquette and a customer-focused attitude.
Flexibility to work in shifts, including weekends and holidays.
Desired Skills:
Experience in retail, hospitality, or telecom industries is a plus.
Knowledge of Dubai’s customer service expectations and cultural nuances.
Ability to handle sensitive or challenging situations with tact and diplomacy.
Benefits:
Competitive salary and performance-based incentives.
Health and wellness benefits.
Training and career development opportunities.
Opportunity to work in a diverse, international environment.
Email your cv to: [email protected]
Post Date: 21st January 2025
Customer Service Executive
Job Location: Dubai
Salary: AED 3501-4000
Experience: 1 – 2 Years
Job Type: Full Time
Gender: Any
Description:
We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support.
Customer Support Executive Responsibilities:
Managing a team of representatives offering customer support.
Overseeing the customer service process.
Customer Support Executive Requirements:
A bachelors degree in administration or a related field.
A minimum of 3 years experience.
Email your cv to: [email protected]
Post Date: 17th January 2025
Customer Service Representative
Industry: Real Estate
Career: Mid Career
Job Location: Dubai
Salary: AED 3501-4000
Experience: 1 – 2 Years
Job Type: Full Time
Gender: Any
Description
Our Real Estate company is hiring Male / Female customer service representative who will have to support customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
Email your cv to: [email protected]
Post Date:13th January 2025
Customer Service Representative
Job Location: Dubai
Salary: AED 2501-3000
Experience: 1 – 2 Years
Job Type: Full Time
Gender: Any
Description:
We are seeking a friendly and professional Customer Service Representative to join our team and provide exceptional support to our clients. If you have excellent communication skills, a problem-solving mindset, and a passion for helping people, this role is for you!
Key Responsibilities:
Respond promptly to customer inquiries via phone, email, or chat.
Resolve customer complaints efficiently and professionally.
Provide accurate information about products and services.
Maintain and update customer records in the system.
Collaborate with other departments to address customer needs.
What We Offer:
Competitive Salary Package – Rewarding your skills and dedication.
Professional Development – Opportunities for growth and career advancement.
Supportive Work Environment – Join a collaborative and customer-focused team.
Requirements:
Previous experience in customer service or a related role is preferred.
Strong communication and interpersonal skills.
Proficiency in using customer service software and tools.
Ability to handle challenging situations with patience and professionalism
Contact #: 0545703500
Email your cv to: [email protected]
Post Date: 9th January 2025
Customer Service Representative
Job Location: Dubai
Salary: AED 3001-3500
Experience: 1 – 2 Years
Job Type: Full Time
Gender: Any
Description
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Key Responsibilities:
Respond promptly to customer inquiries via phone, email, and chat.
Provide accurate information regarding products/services, order status, and account inquiries.
Troubleshoot and resolve customer issues efficiently and effectively.
Maintain a high level of professionalism and empathy in all interactions.
Document customer interactions and feedback accurately in the CRM system.
Collaborate with other departments to resolve customer issues and improve service processes.
Assist in maintaining customer satisfaction and retention goals.
Participate in training and development programs to enhance customer service skills.
Perform other duties as assigned.
Qualifications:
High school diploma or equivalent; additional education or certification is a plus.
Previous experience in customer service or a related field preferred.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Proficient in using computers and customer service software.
Ability to handle high-pressure situations with a calm and positive demeanor.
Flexible schedule, including the ability to work evenings and weekends as needed.
Benefits:
Competitive salary
Health, dental, and vision insurance
Paid time off and holidays
Opportunities for career advancement
Employee discounts on products/services
Email: [email protected]
Post Date: 5th January 2025
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