Job Description: • Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel • Greet and seat customers and serve them in a professional, discreet and personalized way • Acquire in depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests • Consistently monitor quality of food & beverage being served • Practice good customer relations and attend to customer complaints / queries satisfactorily • Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment • Responsible for all service preparations before, during and after the service (mis-en-place and mis-en-scene) • Ensure minimum wastage, breakage and spoilage • Actively use up selling techniques to exceed guest expectations and increase revenue Skills: Education, Qualifications & Experiences You should ideally have a diploma / degree in hospitality or a vocational training in food & beverage with previous experiences as a Waiter / Waitress in a high volume restaurant. A good command of English and additional skills, like guest service and interpersonal are essentials. Knowledge & Competencies: The ideal candidate will be hands-on with a true passion for people and service along with a positive and pleasant attitude. You will thrive working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies: Adaptability Customer Focus Recognizing Differences Taking Responsibility Teamwork Understanding the Job
