Abu Dhabi Islamic Bank
Key Accountabilities of the role:
Process Ownership & Control:
Ensure QC checklist is reviewed and updated periodically to align with Policy, SOP and workflows
Ensure understanding gaps identified through QC are corrected through peridical refresher trainings
Ensure errors are rectified on timely basis.
Ensure incidents are reported and logged as per bank’s policy
Ensure adherence to SLA & TATs
Ensure trainings announced by HR & adhoc assignments are completed (by the assigned onshore and offshore team) on timely basis
Ensure team remains updated with regulatory changes/guidelines published by GCD.
Ensure process related trainings/refreshers are conducted on periodical basis
Ensure goals set-up and performance reviews are completed on time.
Maintain adequate level of engagement within the team.
Ensure staff accesses are aligned with role requirement.
MIS & Analysis:
Ensure MIS/reports are published regularly
Conduct periodical trend analysis and share feedback with senior management and stakeholders
Ensure ISG guidelines on data security are adhered to and information is shared with intended recipients only
Drive process automation to reduce potential errors
Support with preparing detailed BRDs ensuring requirements of all stakeholders in the workflow are adequately documented and signed-off
Ensure detailed E2E UAT is conducted successfully, and evidence saved prior to sign-off
Conduct sanity check post deployment
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