Team Leader – Alerts Screening

    • Full Time
    • Abu Dhabi

    Abu Dhabi Islamic Bank

    Key Accountabilities of the role:

    Process Ownership & Control:
    Ensure QC checklist is reviewed and updated periodically to align with Policy, SOP and workflows
    Ensure understanding gaps identified through QC are corrected through peridical refresher trainings
    Ensure errors are rectified on timely basis.
    Ensure incidents are reported and logged as per bank’s policy
    Ensure adherence to SLA & TATs

    Team Management:
    Ensure trainings announced by HR & adhoc assignments are completed (by the assigned onshore and offshore team) on timely basis
    Ensure team remains updated with regulatory changes/guidelines published by GCD.
    Ensure process related trainings/refreshers are conducted on periodical basis
    Ensure goals set-up and performance reviews are completed on time.
    Maintain adequate level of engagement within the team.
    Ensure staff accesses are aligned with role requirement.

    MIS & Analysis:
    Ensure MIS/reports are published regularly
    Conduct periodical trend analysis and share feedback with senior management and stakeholders
    Ensure ISG guidelines on data security are adhered to and information is shared with intended recipients only

    System Enhancements:
    Drive process automation to reduce potential errors
    Support with preparing detailed BRDs ensuring requirements of all stakeholders in the workflow are adequately documented and signed-off
    Ensure detailed E2E UAT is conducted successfully, and evidence saved prior to sign-off
    Conduct sanity check post deployment

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