Support Agent

A3malouna.com on behalf of:

A3malouna.com

Handling customer inquiries, complaints, and support requests through various communication channels such as phone, email, and chat. Ensure a positive customer experience by providing accurate information and resolving issues efficiently.

📝 Key Responsibilities:

✔ Respond to customer inquiries professionally and promptly.

✔ Resolve customer complaints and escalate issues when necessary.

✔ Maintain detailed records of customer interactions.

✔ Meet service level agreements (SLAs) and key performance indicators (KPIs).

✔ Provide product and service information to customers.

🎯 Required Skills:

✔ Excellent verbal and written communication skills.

✔ Strong problem-solving abilities.

✔ Patience and empathy in handling customer concerns.

✔ Ability to work in a fast-paced environment.

✔ Familiarity with CRM tools and customer support software.