About the job The Siebel Administrator is responsible for the end-to-end management, maintenance, and support of Siebel CRM environments. This includes administration, upgrades, performance optimization, and issue resolution across development, testing, and production systems. The role ensures CRM stability, security, and compliance with architectural and operational standards, while supporting continuous improvement for business and technology teams. Key Responsibilities: Administer, monitor, and support Siebel CRM environments (Production, QA, Dev, DR) Install, configure, and upgrade Siebel components, including IP version upgrades Manage Siebel Enterprise Server, Gateway Server, Components, and Web Server integration Handle system backups, patching, cloning, and disaster recovery procedures Collaborate with development and support teams to deploy application enhancements Conduct performance tuning, load balancing, and environment optimization Manage Siebel security: user provisioning, roles/responsibilities, LDAP, and SSO Automate routine administrative tasks via scripting Troubleshoot and resolve application and infrastructure issues Document procedures, configurations, and maintain a technical knowledge base Perform enterprise data migration and EIM/IFB activities Support development and operations across various CRM-related projects and request flows Ensure 24/7 uptime and availability of production systems Provide Level 3 technical support for CRM-related escalations Participate in daily operational and user support activities, including issue resolution and coordination with SIT/UAT teams Coordinate integration efforts with internal technical and business teams Ensure compliance with security and revenue assurance standards Monitor KPIs, generate reports, and support SLA and performance reporting Identify testing strategies, tools, and metrics for system validation Qualifications & Experience: Bachelor's degree in Computer Science, IT, or related discipline 10+ years of IT experience, including 5+ years in Siebel CRM administration Strong background in telecom BSS/OSS environments In-depth understanding of Siebel architecture and system components Hands-on experience with installation, configuration, upgrades, and performance tuning Strong troubleshooting and analytical skills Excellent communication, coordination, and stakeholder management skills Ability to work in fast-paced environments and lead critical incident resolution Core Technical Skills: Siebel Tools, SRF deployment, repository management UNIX/Linux and Windows server environments Oracle databases and PL/SQL WebLogic, Tomcat, or other middleware platforms Load balancer configurations, SSL certificates, network tuning Siebel Open UI, PM & PR files, JavaScript, HTML Siebel configuration (BC, Links, Screens, Applets, VBC, EBC, Roles & Responsibilities) Siebel Workflow, Run-time Events, eScript, Symbolic Strings Web services (SOAP & REST), EAI Integrations, Business Services Data conversions, XSLT, XML/JSON formats EIM processes and IFB configurations Server command-line administration, log/spool file analysis Tools local database extraction and version control
