Responsibilities: Responsible for designing, planning, implementing and configuration of Microsoft Teams DR and Skype for Business Enterprise Voice Performed multi-tenant and multi-site Teams Direct Routing deployment, Comprehensive understanding of ISDN, IP, UDP, VOIP, H.323, SIP, RTP and other media and signaling protocols Excellent knowledge of Ribbon and AudioCodes SBC and other products for Teams Direct Routing Expertise in Ribbon Standalone and Ribbon Core SBC Multitenant deployment and on-going technical support/maintenance Ribbon Core SBC Architecture, High Availability, Platform Management, licensing, Monitoring and Alerting, Hands on experience to configure end to end new client setups, and maintaining existing customer configs for Ribbon Core SBC Trunks & DID(s), PSTN Numbering, Dial plans, Call routes, custom manipulations, masking, other policies to provision calling services for customers. Able to lead and successfully execute Interops, customizations and Integrations with 3rd party communication platforms. Expert levels of problem solving and analytical ability to analyze complex and detailed structures. Expertise in deep-dive troubleshooting, and diagnostics to identify/fix faults in quick time, Should be well versed with diverse tools used in investigations for, e.g. logs, SIP capture, headers, call Traces, call details records etc. Effective end-to-end project planning and management from scoping to activity sequencing, effort and cost estimation, risk analysis and quality management Clear and effective communication across all mediums (e.g., email, conference calls, in person, written documentation, etc.) Effective communicator & negotiator with strong analytical, problem solving & organizational abilities. Requirements: 10-15 years of experience as: Subject Matter Expert, Escalation Engineer, and Senior Technical Consultant in Unified Communications and Telecom domain. Microsoft, Ribbon and AudioCodes Certified MS-700: Managing Microsoft Teams Certified Ribbon Edge Implementation and Support Professional Certified Ribbon Core Implementation and Support Professional Certified AudioCodes Certified Associate Certified
