Room Service Order Taker

    • Full Time
    • Abu Dhabi

    Rotana Hotel

    Job Description:
    We are currently looking for dynamic, and self motivated Food & Beverage professionals who want to move their careers forward.

    As a Room Service Order Taker you are responsible to co-ordinate all service requirements addressed to Room Service and ensure their immediate action, aiming for the highest possible guest satisfaction. The role will include key responsibilities such as:

    Perform tasks as per instructions from the immediate supervisor and as per duty schedule
    Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly
    Know all menus and on going promotions in the outlet by heart and gives recommendations to guests upon request
    Ensure proper appearance and grooming while on duty
    Answer the Room Service telephones, if and when required
    Make himself / herself familiar with all relevant issues concerning the Room Service
    Report cleanliness and maintenance issues to the immediate supervisor
    Attend regular training session in line with the departmental SOP’s i.e. guest care, product knowledge, grooming standards, telephone manners etc
    Flexible to work in other areas when required by the immediate supervisor
    Familiar with the company’s internal policies and safety procedures and carries out other related tasks entrusted by the Room Service Manager from time to time

    Education, Qualifications & Experiences:
    You should ideally have a degree / diploma in hospitality with preferable previous experiences in a similar role. Good English communication skills are essential. Computer Knowledge and additional language skills are an advantage.

    Knowledge & Competencies:
    The ideal candidate will be customer driven and a proactive individual with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

    Understanding the Job
    Taking Responsibility
    Recognizing Differences
    Customer Focus
    Customer Focus

    To apply for this job please visit

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