ABOUT THE ROLE: Represent our brand throughout the guest journey, to deliver a flawless service experience and at every guest interaction the candidate must also ensure that each guest becomes a happy fan of our health clubs, by delighting them from welcome until farewell. Although this role is not a sales performance focused role, an active focus on the guest experience in all scenarios indirectly and directly helps to improve the health clubs performance through exceptional experiences and strong word of mouth reputation. As this role is for a commercial fitness industry business, it is imperative that the candidate live and embody a healthy lifestyle which positively reflects the ethos of the brand and their club. The candidate must also encourage our guests to fully utilize the benefits of the facility in order to promote a holistic wellness experience which compliments their work/life balance. In order to fulfill a constantly adapting, competitive and industry leading health & fitness club, the candidate will keep in close communication with their guests and the management team in order to ensure that they communicate all relevant requests and information to each party. In line with goals and strategies defined by the function head, the ideal candidate must be driven to achieve personal monthly targets, work as a team player and also must maintain a high level of customer satisfaction with all guests that joined or will potentially join the club. PERFORMANCE DRIVEN CULTURE: WHAT WILL YOU BE MEASURED AGAINST: Personal defaulter collection targets Team defaulter collection targets Personal miscellaneous revenue sales targets Personal education & training targets Guest experience score targets Club Net Promoter score targets TECHNICAL SKILLS AND COMPETENCIES: Exceptional interpersonal and communication skills. Motivational and empowering attitude. Adaptability to different client needs and fitness levels. Strong organizational and time management skills. Continuous learning and staying updated on industry advancements. WHAT YOU WILL NEED TO SUCCEED: Previous experience in health club or hospitality customer service Strong computer and organizational skills, with detailed oriented mindset A proven track record of target achievement in prior roles is a must Degree education is preferable Be driven to achieve targets and have the capacity to go above and beyond the call of duty to make our customers happy.
