WHAT YOU WILL NEED TO SUCCEED: Genuine service personality, with high EQ. Seeking professionals with prior experience as a Senior Waiter/Waitress, Captains, Hostess & F&B Supervisors. Minimum 2 years’ experience as an F&B specialist in a Supervisory role / similar experience in a 5-star hospitality industry. Minimum of a high school diploma is required / College degree in Hotel Management or a related field. Our ideal candidate must have a strong expertise and knowledge of Italian/Eurasian cuisine - fine dining. PERFORMANCE DRIVEN CULTURE: WHAT WILL YOU BE MEASURED AGAINST: Oversee and ensure all operational tasks in F&B Service are conducted in line with the service standards and procedures. Coaching and training on-the-job. Providing constructive feedback (on- and off-the-job). Analyzing operations and assigning resources accordingly. Conducting huddles during shifts to ensure seamless communication. Prevent complaints and ensure adequate service recovery where needed. Pro-actively communicate with fellow Ambassadors, always with the guest’s interests at heart. COMPETENCIES: Put Customer First Drive for Results Learning Resilience Adaptability
