About the job Job Description The Research and Strategy Manager is responsible for leading insight-driven planning across inflight products, passenger experience, and innovation strategy. This role plays a key part in shaping future product direction by gathering data, conducting market research, and building strategic frameworks that support long-term decision-making. You’ll work closely with product, design, and leadership teams to ensure that every product move is backed by data and aligned with the brand’s goals. Key Responsibilities Research Leadership: Conduct market studies, benchmark competitors, and gather customer insights to support product development Strategic Planning: Translate research findings into product roadmaps and long-term strategies for inflight services and innovation Business Case Development: Create detailed business cases and financial models to support investment and decision-making Cross-Team Collaboration: Work closely with internal teams to align research insights with product, service, and design initiatives Reporting & Analysis: Prepare dashboards, presentations, and executive summaries to share key findings with stakeholders Innovation Monitoring: Stay up to date with aviation, travel, and technology trends to identify new product opportunities Skills Strong analytical and research capabilities Able to turn data into strategic insights and plans Confident in business case writing and financial modelling Skilled in tools such as Excel, PowerPoint, Tableau, and other data visualization platforms Comfortable presenting to leadership and cross-functional teams Experience working in aviation, hospitality, or customer experience environments is an advantage Qualifications Bachelor’s degree in Business, Strategy, Aviation Management, or a related field Master’s degree is preferred Minimum 7 years of experience in product research, insights, strategy, or consulting Candidates with a valid QID will be prioritized Job ID: 14072506-114VG
