Research and Strategy Manager

Job Description

The Research and Strategy Manager is responsible for leading insight-driven planning across inflight products, passenger experience, and innovation strategy. This role plays a key part in shaping future product direction by gathering data, conducting market research, and building strategic frameworks that support long-term decision-making. You’ll work closely with product, design, and leadership teams to ensure that every product move is backed by data and aligned with the brand’s goals.

Key Responsibilities

• Research Leadership: Conduct market studies, benchmark competitors, and gather customer insights to support product development
• Strategic Planning: Translate research findings into product roadmaps and long-term strategies for inflight services and innovation
• Business Case Development: Create detailed business cases and financial models to support investment and decision-making
• Cross-Team Collaboration: Work closely with internal teams to align research insights with product, service, and design initiatives
• Reporting & Analysis: Prepare dashboards, presentations, and executive summaries to share key findings with stakeholders
• Innovation Monitoring: Stay up to date with aviation, travel, and technology trends to identify new product opportunities

Skills

• Strong analytical and research capabilities
• Able to turn data into strategic insights and plans
• Confident in business case writing and financial modelling
• Skilled in tools such as Excel, PowerPoint, Tableau, and other data visualization platforms
• Comfortable presenting to leadership and cross-functional teams
• Experience working in aviation, hospitality, or customer experience environments is an advantage

Qualifications

• Bachelor’s degree in Business, Strategy, Aviation Management, or a related field
• Master’s degree is preferred
• Minimum 7 years of experience in product research, insights, strategy, or consulting
• Candidates with a valid QID will be prioritized

Job ID: 14072506-114VG