About the job About the role: The position will be accountable for ensuring that all operations are conducted safely, efficiently, in compliance with the regulations, and that all services, contracts, procedures and activities meet the optimum quality and standards. The position will be responsible for monitoring the development, implementation, and performance of the standard operating procedures (SOPs), the operational plans and contracts, and the service level agreements (SLA). The role is also responsible for monitoring the airport ratings and customers feedback, conducting operational audits and checks, translating the results into management reports, and proposing improvement initiatives based the findings. Key responsibilities Accountable for the planning activities based on the business needs, practices and market conditions to ensure readiness for the day of operations. Responsible for developing, reviewing and monitoring the implementation of Standard Operating Procedures, Operational Plans, and Contracts’ Service Level Agreements for terminal operations, to ensure that all information is up to date, well documented and in alignment with the involved teams and stakeholders. Responsible for the optimization and improvement of the terminal operations processes with the objectives of proactively enhancing the operational efficiency and the overall customers experience, identifying and mitigating the risks, and contributing to the company’s cost saving and revenue generation. Accountable for ensuring the compliance with the country and the industry standard, regulatory requirements, policies, procedures, and responsible for the effective communication of any related updates or changes. Accountable for the development of strategies to analyze the daily terminal operations reports and translate them to management reports for management update and feedback. Accountable to develop scope of service documents to support tender process and technical tender evaluations. Accountable for reviewing and monitoring the of service contracts including weekly / monthly / quarterly performance review, in order to ensure their effective implementation and management. Accountable for analyzing activities of the teams, stakeholders and contractors based on the defined terminal operations Key Performance Indicators and Service Level Agreements in order to evaluate their performance and implement improvements where applicable. Responsible for the liaison and coordination with senior management, government bodies, key stakeholders and third-party service providers with the aim to ensure full alignment and coordination. Qualifications About you: Bachelor’s Degree or Equivalent with minimum 6 years of job-related experience. Experience in aviation or airport operations. Experience in managing a team.
