About the job Responsibilities • Planning, implementing, supporting and maintaining of switches, routers, firewalls, and other network infrastructure components. • Assist in design documentation, configuration, integration, and installation of sophisticated network infrastructure components. • Able to implement projects and time-sensitive tasks under minimal direction. Take ownership of the assigned tasks and seek towards completion on time. • Produce HLD, LLD, Visio Diagrams, NRFU documents etc. • Handle customer support calls, and work with clients to seek resolution of the reported incidents. • Participate in network design meetings and status update meetings. • Travels as necessary to co-located facilities for maintenance and installation • Performs other related duties assigned. • Provide out of hours coverage for support and change management activity as required. • Provide support for service request including Move, Add, Change, Deletions for network systems. • Responsible for changes involved in network including upgrades, installation, RMA. Required Skills • 4-6 years of experience working in system integrator environment. • Good understanding on networking systems, protocols, software and technologies including but not limited to Routers, Switches, WIFI networks, Load balancers, Firewalls, IP telephony systems, WAN technologies etc. • Experience in designing, configuring and troubleshooting of dynamic routing protocols. • Sound knowledge in diagnosing complex network performance issues and working with Network Monitoring systems, Wireshark, and other network troubleshooting/performance benchmarking techniques. • Experience with Cisco Catalyst/ Nexus Switches, and or ISR/ASR Routers, Wireless Controllers. • Experience in configuring and troubleshooting Wireless LANs. • Good interpersonal and communication skills. • Ability to quickly learn and implement new technologies and network practices in a constantly evolving environment. • Highly motivated and dedicated, capable of working with little instruction to resolve demanding tasks in coordination with internal teams. Desired Security Skills • Hands-on experience with next-generation firewalls including Cisco FTDs, Fortigate, and Palo Alto Networks firewalls. • Experience in or willingness to learn F5 load balancers. • Working knowledge of ISE that include configuration of policies and analyzing reports to troubleshoot issues. • Good understanding of DMZ, VPNs, TCP/IP, DNS, IPS, IDS, Sandbox. • Knowledge of computer security systems, applications, procedures and techniques. Desired Voice Skills • Implementing Voice/Video solutions. • Experience in configuration, migration and upgrade functions of Unified Communication systems. • Experience in troubleshooting of VoIP network within the SLA. • Experience with On-Premises Cisco Collaboration, Contact Center Express, Call manager, Jabber, WebEx, CUBE, Gateways (SIP, H323, MGCP), Cisco Jaber, CMS, Edge Collaborations Desired Datacenter Skills • Experience with Windows and Linux operating systems. • Experience with virtualization technologies such as VMware ESXi. • Working knowledge or willingness to learn Cisco ACI. • Some exposure to cloud technologies. • Experience with Cisco UCS, VXRail, SAN, iSCSI. Certifications A degree in computer science or a related field. Network and Security Certifications: CCNA or higher, PCNSA, PCNSE, NSE.
