About the job Role Summary We are looking for L2 IT Support Engineers to deliver onsite end-user computing support across a large enterprise office footprint. Engineers handle hands-on resolution of desktop, laptop, peripheral, A/V, and basic infrastructure issues escalated from the L1 Service Desk, walking up to user desks where required. Key Responsibilities Resolve L2 desktop/laptop/peripheral incidents escalated from the Service Desk. Perform hardware swaps, imaging, software installs, and Windows/Mac OS troubleshooting. Support Microsoft 365, Outlook, Teams, OneDrive, and basic Active Directory tasks. Manage IMAC (Install/Move/Add/Change) requests for end-user devices. Support meeting-room A/V (Teams Rooms, Zoom Rooms, Polycom, etc.) and printers. Maintain asset records in CMDB; tag and track all hardware movements. Provide VIP/executive desk-side support with a high-touch service approach. Escalate complex issues to L3 with full context and reproduction steps. Required Qualifications Diploma or Bachelor's degree in IT, Computer Science, or equivalent. 4+ years in end-user/desktop support in an enterprise (1,000+ users) environment. Solid hands-on with Windows 10/11, Microsoft 365, Active Directory, and Intune basics. Hardware fluency: laptop/desktop diagnostics, BIOS, peripherals, printers. Familiarity with ITSM ticketing (ServiceNow, BMC Helix, Jira SM). Native or fluent Arabic AND professional English — non-negotiable. Currently in Qatar OR willing to relocate within 45 days. Preferred / Nice To Have Microsoft MD-102 (Endpoint Administrator) or CompTIA A+/Network+. Exposure to MDM tools (Intune, JAMF, Workspace ONE). Basic networking troubleshooting (Wi-Fi, VPN, switch port). Mac OS support experience.
