Assist in the administration and management of the Laundry and Housekeeping operation.
Ensure the highest levels of guest service through the application of all our hotels and its Core standards and standard operating policies.
Conduct regular inspections of guest rooms.
Responsible to train supervisors and fulfill training role in the absence of the trainer.
Handle guest complaints and follow through on required actions.
Manages supervisors and ensures productive, proactive work ethic is maintained and illustrated to staff at all times.
Conducts all VIP room inspections, prior to inspection by Executive Housekeeper.
Involvement in special projects associated within the housekeeping and laundry scope of responsibilities.
Ensure lost and found procedures are followed through accurately and consistently.
Maintain a close working relationship with the Engineering and Front Office departments.
Ensure the highest standards of cleanliness, maintenance and safety are achieved in the department and throughout the hotel.
Ensure a progressive environment is created and maintained that affords employees the opportunities for job fulfillment within our hotels.
Assist in maximizing hotel profitability by properly managing expenses, labor and other material resources.
To be health & safety conscious and actively involved in maintaining a safe work environment.
Organizes and ensures accuracy of regular inventories and analysis of losses.
To assist in scheduling & planning of departmental rosters, departmental orientation colleagues and training schedules.
Understands and is aware of all fire and safety procedures as well as occupational health and safety.
To spot-check staff areas for cleanliness.
Must be able to work well under pressure in a fast paced and constantly changing environment.
Highly organized, career and result oriented with the ability to be flexible with hours, days of assignment and additional duties.
In the absence of the Executive Housekeeper, act as liaison for all external contractors, auditing their services regularly
Other duties as assigned by the Executive Housekeeper.
Fluency in English (verbal & written) essential.
Minimum 3 years of experience in a managerial capacity in a hotel environment.
Minimum 5 years of experience in Hotel Housekeeping or Laundry department.
Proven training skills.
Computer literacy a must, with a strong knowledge of Word, Excel and Outlook.
Experience with Hotel PMS, Opera desirable.
Must be proactive with a meticulous eye for detail.
Strong organizational, managerial and communication skills.
Dynamic, energetic, creative and thrives under pressure.
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