Front Desk Agent

    66
    • Full Time
    • Dubai

    Rotana Hotel

    Job Description:
    We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

    As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

    Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
    Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
    Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
    Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
    Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
    Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
    Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
    Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
    Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

    Skills:
    Education, Qualifications & Experiences:
    You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

    Knowledge & Competencies:
    The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

    Understanding the Job
    Taking Responsibility
    Recognizing Differences
    Customer Focus
    Adaptability
    Teamwork

    To apply for this job please visit www.rotanacareers.com.

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