About the job Act as the commercial owner of Vodafone Qatar’s e-commerce channel, with full accountability for GMV, contribution margin, and customer experience. Own and manage the e-commerce P&L, including pricing mechanics, margins, promotions, logistics costs, marketing spend, and contribution after fulfilment. Build and manage monthly and quarterly trading forecasts (GMV, orders, AOV, conversion, attach rate), track actuals vs plan, and drive corrective actions. Lead category and assortment strategy, including decisions on what to sell / not sell, fast vs slow movers, attach products, and category economics. Drive analytics-led performance management, using dashboards and funnel metrics (traffic → conversion → AOV → repeat) to optimise growth and profitability. Own customer experience across the full e-commerce journey, including checkout, delivery, returns, refunds, and coordination with customer care to reduce contact drivers and improve CSAT/NPS. Plan, launch, and optimise e-commerce marketing and trading initiatives, working with performance marketing and brand teams to ensure ROI-driven spend and measurable outcomes. Lead seller, brand, and distributor management, including onboarding, commercial negotiations, SLA definition, catalogue readiness, and ongoing performance governance. Act as the business owner for e-commerce technology and UX, translating commercial and customer needs into clear requirements for platform, UI/UX, and development teams. Monitor competitive landscape, market trends, and regional benchmarks to continuously evolve Vodafone’s e-commerce proposition.
