Customer Service Specialist

About the Role:

We are looking for a detail-oriented Fleet Insurance Officer / Customer Service Representative to support our motor and fleet insurance operations.

This is a customer service and coordination role focused on fleet declarations, policy servicing, claims follow-up, and communication with clients, insurers, garages, surveyors, and internal teams.

The ideal candidate should be organized, accurate, responsive, and comfortable dealing with vehicle-related information such as car models, specifications, registration details, repair estimates, spare parts, and claims documentation.

Key Responsibilities

• Handle day-to-day servicing of motor and fleet insurance policies.
• Process vehicle additions, deletions, renewals, endorsements, and declarations.
• Review and maintain accurate fleet schedules and vehicle records.
• Coordinate with clients to collect required documents and information.
• Follow up with insurers for policies, certificates, endorsements, and approvals.
• Support clients with motor claims from notification to closure.
• Coordinate with garages, surveyors, loss adjusters, insurers, and clients.
• Track pending requests and ensure timely follow-up.
• Maintain accurate records of all transactions, documents, and communications.
• Support internal teams with motor insurance administration and client servicing.

Requirements

• Previous experience in motor insurance, fleet insurance, claims, garages, car dealerships, rent-a-car operations, or insurance brokerage is preferred.
• Good understanding of cars, vehicle specifications, car parts, repair processes, or garage coordination.
• Strong attention to detail and accuracy.
• Good communication and customer service skills.
• Ability to follow up consistently and manage multiple requests.
• Comfortable using email, Excel, WhatsApp, and office systems.
• Organized, reliable, and able to work under pressure.

Languages

• English: required
• Arabic: strongly preferred
• French: advantage