Customer Service Representative

    52
    • Full Time
    • Dubai

    Jobvows

    Job Location: Dubai
    Salary: AED 3001-3500
    Benefits:
    Competitive salary.
    Opportunities for career growth and advancement.
    Positive and supportive work environment.
    Experience: Less than 1 Year
    Job Type: Full Time
    Gender: Any

    Responsibilities:
    Serve as the first point of contact for customers, addressing inquiries and resolving issues promptly and courteously.
    Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
    Assist customers with product information, order status, and general inquiries.
    Process orders, returns, and exchanges accurately and efficiently.
    Maintain customer records and update databases with relevant information.
    Collaborate with other departments to escalate complex issues and ensure timely resolution.
    Provide feedback to management on customer trends, issues, and suggestions for improvement.
    Uphold company policies and procedures related to customer service and data privacy.

    Requirements:
    Previous experience in customer service or a related field is preferred.
    Excellent communication skills, both verbal and written.
    Strong problem-solving abilities and a proactive approach to customer issues.
    Ability to multitask and prioritize tasks in a fast-paced environment.
    Proficiency in computer systems and experience with CRM software is a plus.
    Empathetic and patient demeanor when interacting with customers.
    Flexibility to work evenings, weekends, and holidays as needed.

    Contact #: 0563621027

    To apply for this job email your details to hrayeshamalik101@gmail.com

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