Cluster Asst. Learning and Development Manager

    59
    • Full Time
    • Ajman

    Accor Hotel

    Job Description:
    Fairmont Hotels & Resorts is committed to providing our Colleagues and Leaders with the tools they need to thrive in their chosen career with us. Showcase your passion for our service culture as Cluster Asst. Learning & Development Manager role at Fairmont Ajman and Fairmont Fujairah, where your knowledge and team leadership will support continued learning, guest satisfaction and Colleague engagement throughout your hotel.

    Reporting to the Cluster Director, Talent & Cluture, responsibilities and essential job functions include but are not limited to the following:
    Consistently offer professional, friendly and engaging service
    Facilitate all Company training programs and ensure standards are followed
    Provide on-going coaching and guidance for departmental Trainers or department Leaders to ensure consistency of quality training
    Ensure all training material is up to date
    Coordinate all training seminars
    Act as an internal performance consultant, involved in facilitating departmental meetings, focus groups and team-building activities as required
    Partner with external organizations who provide support for the hotel’s learning strategy
    Ensure all team member training, documentation and testing is completed in the required time frame
    Create and develop training materials and programs to meet the needs of the hotel
    Follow outlet policies, procedures and service standards
    Follow all safety policies
    Other duties as assigned

    Qualifications:
    Previous leadership experience in a related field required
    Previous Hotel experience preferred
    Excellent interpersonal, communication and organizational skills
    Highly responsible & reliable
    Ability to work cohesively as part of a team
    Ability to focus attention on guest needs, remaining calm and courteous at all times

    To apply for this job please visit www.linkedin.com.

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