Bell Attendant

    33
    • Full Time
    • Abu Dhabi

    Rotana Hotel

    Job Description:
    We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

    As a Bellboy you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

    Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure
    Maintain effective communication with all related departments to ensure smooth service delivery
    Maintain an up to date knowledge of the hotel and local services
    Maintain awareness of guest profile through Opera guest profile system
    Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out
    Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner
    Deliver morning newspapers to rooms
    Deliver guest messages and other deliveries immediately without delay in a professional manner
    Ensure concierge desk and store room is clean tidy and well organized

    Skills:
    Education, Qualifications & Experiences:
    You should ideally have a diploma in hospitality or a vocational training in the concierge section within a hotel. Good English communication skills along with strong interpersonal abilities are essentials.

    Knowledge & Competencies:
    The ideal candidate will be customer driven with a courteous, helpful, proactive and ‘switched on’ personality and a dynamic and approachable character. You must be physically fit, passionate and with a positive attitude, while possessing following additional competencies:

    Understanding the Job
    Taking Responsibility
    Recognizing Differences
    Customer Focus
    Adaptability
    Teamwork

    To apply for this job please visit www.rotanacareers.com.

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