About the job Role Summary We are hiring L1 Application Support Engineers to provide first-line support for a portfolio of enterprise business applications. Engineers handle user queries, perform basic triage, log tickets, and escalate to L2 specialists. Key Responsibilities Receive and log application incidents and service requests in the ITSM tool. Perform first-touch triage: user account/access checks, basic configuration, password resets. Walk users through standard procedures and known-issue resolutions. Maintain ticket quality: complete categorisation, clear notes, accurate priority. Escalate complex issues to L2 application engineers with full reproduction context. Contribute updates to the application knowledge base for recurring queries. Meet defined SLA, FCR, and CSAT targets. Required Qualifications Diploma or Bachelor's degree in IT, CS, or equivalent. 2+ years in application support / service desk in an enterprise environment. Working knowledge of Windows, Microsoft 365, and Active Directory basics. Familiarity with ITSM ticketing (ServiceNow, BMC Helix, Jira SM). Native or fluent Arabic AND fluent English — both non-negotiable. Customer-first attitude, patience, and clear communication. Preferred / Nice To Have ITIL v4 Foundation. Exposure to one or more of: Drupal, Dynamics CRM, Power Pages, FileNet, OpenText, GIS. Basic SQL for query-based investigations. How To Apply Updated CV in English (PDF preferred). Current compensation (monthly/annual, with currency). Expected compensation for this Qatar role (monthly/annual). Notice period and earliest available join date. Confirmation of Arabic fluency (native / fluent / business / basic). Current location and visa / relocation status.
