KEY RESPONSIBILITY AREAS: To attend to all patient queries related to health packages offered and promote relevant services to clients To monitor and oversee the patient journey experience for all VIP and international visiting patients Effectively manage all administrative matters related to complaints Conduct daily in patient rounds to monitor and manage patient satisfaction REQUIRED EDUCATION: A relevant Bachelor's Degree or Diploma from an accredited institution REQUIRED EXPERIENCE: At least 2-3 years' experience in a customer service setting in healthcare REQUIRED JOB SKILLS AND KNOWLEDGE: Financial Management principles Medical terminology Verbal and written communication skills in English (Arabic will be an advantage) Patient administration service delivery processes
