WHAT YOU WILL NEED TO SUCCEED: Genuine service personality, with high EQ. Minimum 2 years of experience in front office in a 5 star hospitality industry. Minimum of a high school diploma is required / College degree in Hotel Management or a related field is preferred. Oversee and ensure all operational tasks in Front Office are conducted in line with the service standards and procedures. Coaching and training on-the-job. Providing constructive feedback (on- and off-the-job). Analyzing operations and assigning resources accordingly. Conducting huddles during shifts to ensure seamless communication. Prevent complaints and ensure adequate service recovery where needed. Pro-actively communicate with fellow Ambassadors, always with the guest’s interests at heart. COMPETENCIES: Put Customer First Drive for Results Learning Resilience Adaptability
